FAQs

Frequently Asked Questions

📦 When will my order arrive? Orders are prepared and dispatched within 1–2 business days after payment confirmation. Since we currently deliver only within Poland, most parcels arrive within 3–5 business days after dispatch. Once your order ships, you’ll receive an email with a tracking link to monitor delivery progress.

🚚 Where do you deliver? At this time, Canilc ships exclusively within Poland. International shipping is not yet available, but we may expand our delivery coverage in the future.

🔍 How can I track my order? Once your package has been shipped, you will receive a tracking number and link via email. You can use this link anytime to check real-time updates directly from the courier.

💳 Which payment methods do you accept? We support secure and widely used payment methods in Poland, including:

• BLIK

• Visa

• Mastercard All transactions are securely encrypted to ensure your payment information remains safe.

⏳ What should I do if my delivery is delayed? While we aim to deliver on time, occasional delays may occur due to weekends, public holidays, weather conditions, or courier-related issues. If your order has not arrived within the expected timeframe, please contact us at info@canilc.com or call +48 452 010 796 with your order number.

🔁 Can I return my order? Yes. You may request a return within 30 days of receiving your order, provided the item is unused, undamaged, and in its original packaging. Please contact us before sending any return so we can guide you through the process.

❗ What if I receive a damaged or incorrect item? If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Email us at info@canilc.com with your order number and clear photos of the issue. We will offer a replacement, refund, or store credit depending on the situation.

🧸 What makes your pillows special? Our pillows are specifically designed for children, combining ultra-soft, kid-safe materials with adorable designs. They are perfect for adding comfort to a bed, creating a cozy reading nook, or acting as a plush companion for your child.

🧼 How do I clean and maintain the pillows? To keep your pillows looking their best, we recommend spot cleaning with a damp cloth and mild detergent. For deeper cleans, please refer to the specific care label attached to your product to ensure the fabric and filling remain soft and durable.

💬 Need more help? Our team is always ready to assist you. Email: info@canilc.com Phone: +48 452 010 796 Business hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Thank you for choosing Canilc. We’re committed to helping you create a cozy, magical, and comfortable space for your little ones.